Recently, one of our Swindon-based customers, who operates a food processing plant, had an issue when one of their main conveyors ceased to work. This conveyor was an integral part of the production process and without it operational the entire process slowed down and became over reliant on their second conveyor. The faulty conveyor was operated by a DC motor, an ideal motor to use where adjustable speeds and constant or low-speed torques are required.
The Challenge
The motor required an external specialist engineer with knowledge and skills of working with that particular type of motor to review the extent of the issue and offer an immediate solution so that full production could recommence as quickly as possible.
the customer called us whereby we immediately dispatched an engineer who was on site in Swindon within 60 minutes of that initial call. Upon arrival at the manufacturing plant he carried out a full inspection and diagnostics to understand the extent of the problem. In this case the fault was due to carbon brush wear, which can be due to electrical underloading, overloading, winding faults, voltage surges, sparking or issues with the commutator.
The Solution
Providing technical support combined with the tooling and replacement equipment necessary to remedy the issue, the engineer had the DC motor back in full working order the same day. It really is critical for businesses that rely on rotating electrical machinery to drive their operation to have the right Service Level Agreement for maintenance in place to mitigate such issues. For more complex issues, there could easily be a requirement to remove the motor due to the extent of the problem and repair it off-site, which would create a disruption in the service.
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Find out more about our expertise within the production & manufacturing sectors here.
Call 01179552481 or email enquiries@mawdsleysber.com and get your quote today!
